Shipping policy
Thank you for choosing zigoods We are committed to delivering your orders as quickly and reliably as possible. Please read our shipping policy below to understand how we handle your shipments.
1. Processing Time
All orders are processed within [e.g., 24 to 48 hours] of order placement. Orders are not processed or shipped on Sundays or National Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options across India:
Prepaid Orders: We offer FREE Shipping on all prepaid orders across India.
Delivery Timeline: Once shipped, most orders are delivered within [e.g., 5–7 business days]. Please note that deliveries to remote areas or Northeast India may take additional time.
3. Order Tracking
Once your order is dispatched, you will receive an automated email and WhatsApp notification containing your Tracking Number (AWB). You can track your package directly on our website via the [Track Your Order] page.
4. Shipping Address & Delivery Attempts
Please ensure your shipping address is accurate, including your landmark and Pincode.
Our courier partners typically make up to [e.g., 3] delivery attempts. If the package is not accepted or the customer is unavailable, the order will be returned to our warehouse.
In the event of an undelivered shipment due to an incorrect address provided by the customer, a re-shipping fee will be charged to dispatch the order again.
5. Order Modifications
If you need to change your shipping address, please contact us at [Insert Support Email] or message us on WhatsApp at [Insert Phone Number] within 12 hours of placing your order. Once the order has been dispatched from our facility, we are unable to redirect the shipment.
6. Missing or Damaged Items
If your package arrives damaged or if you believe an item is missing, please contact us within 48 hours of delivery with an unboxing video of the package. This helps us resolve the issue with our courier partners immediately.
Need Help?
If you have any questions regarding your shipment, please reach out to our support team:
Email: zigoodscare@gmail.com
Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM IST]